Enjoy Free 30-Day Returns
We are so confident in our products that we have a 30-day free return policy.
We'll provide a free return label so you can send back any unused, unwashed items within 30 days for a full refund or exchange.
Returns and exchanges are available for purchases made online or instore.
Initiate a return
Do you offer free postal returns?
Yes. Free returns are available for all purchases in Australia and New Zealand. You can do this easily through our Returns Portal for both online and instore orders.
Do I need to return items in their original packaging?
Yes — items must be in original condition with swing tags attached, unworn, unwashed, and undamaged. It’s fine if the paper bag has been opened; you don’t need to return it sealed.
How long do I have to return my order?
You have 30 days from purchase to return items for a refund, exchange, or store credit. Between 31-60 days, you can still return items for an exchange or store credit using our return postage.
Can I post my order back in the same parcel I received it in?
Yes please. Returning your order in its original parcel is an easy way to reduce waste.
Can I sleep in my Resting garments and still return them?
After your garments have been worn, we can’t accept a return for hygiene reasons — but we’re always here to help make sure you find the right fit. Just reach out to our Customer Experience team for help. Reach out via Live Chat, or email us any time at resting@sheetsociety.com.
Can I return my online purchase instore?
Absolutely. You can visit any of our Sheet Society stores (even if they don't stock Resting) for a refund, exchange, or store credit, provided your items are unworn, in their original packaging including the swing tag still attached, and returned within 30 days of purchase. Find your closest store here.
Can I return my instore purchase via postal return, or do I have to go back to the store?
You can. Start your return through our return portal. Once we receive the item at our warehouse, we'll call you to process your refund manually, as instore EFTPOS payments aren’t linked to our online system.
The items I received are faulty. What is your policy?
That's not the experience we want for you. Please contact our Customer Experience team and include a photo of the fault — this helps us understand the issue and get a replacement to you as quickly as possible. Reach out via Live Chat, or email us any time at resting@sheetsociety.com.
The items I have received are incorrect, what should I do?
Contact our Customer Experience team, and we’ll send a replacement via express postage and provide a return label for the incorrect item — no need to wait. Reach out via Live Chat, or email us any time at resting@sheetsociety.com.
Do I need to post back the faulty item I received?
Once an item is confirmed as faulty, you don’t need to send it back. Keeping, repurposing, or safely disposing of it helps minimise waste and keeps things simple for you.
I ordered Resting and Sheet Society items, what returns process do I follow?
Sheet Society and Resting teams are working side by side, feel free to email either resting@sheetsociety.com OR hello@sheetsociety.com for any enquiries you may have.
If you'd like to make your return now online, you can do this easily through our Returns Portal for both online and instore orders. To make your life easier our returns process is based on your order number and not the brand you purchased from.
Still not sure? Feel free to contact us at anytime. From styling advice to shipping information, we are happy to take your calls, DMs and emails at hello@sheetsociety.com
