FAQS
The answers you’re looking for (and maybe some you didn’t know you needed). Still need help? Our friendly Customer Experience team is just a message away.
Product information
What are your sheets made from?
Our sheets and bedding are crafted from top-quality, 100% natural fibres including cotton, French flax linen, bamboo, corn fibre, Australian wool, and recycled down and feather, designed to be super comfy for all seasons. Check out specific fabric details on each product page.
Everything’s designed by our team in Melbourne and made with care by our trusted partners in China. We choose these suppliers because they’re skilled, reliable, and share our values. They’re fully certified and traceable, from fabrics to trims, and we visit their factories regularly to ensure our high standards are met. All our suppliers have the OEKO-TEX® STANDARD 100 certification, meaning no harmful chemicals are used — just one of the ways we’re Made Better.
Still curious? Drop us a line at hello@sheetsociety.com. We’d love to help you find your perfect sheets.
Are your items sold in sets or separately?
All our items are sold as separates so you can just buy what you need, or mix and match our ranges to style your dream bed. Need some inspo? Check out our stylist’s key looks for ready-made combos.
How do I care for my sheets?
We've made washing your sheets easy, so you’ll actually look forward to laundry day. Care instructions are listed on each product page and on the product label. Most of our sheets are machine washable — wash in cold water and line dry to keep them looking their best, or pop them in the tumble dryer on low for most ranges. Check out our Care Guide for more info.
Are the colours true to what I see online?
We do our best to make sure colours are accurate, but screens can vary. For the truest sense of shade and texture, we recommend ordering a free fabric swatch (or two) to see it in its best light — your own space. (Available in Australia only.)
Are your sheets sustainable?
Our sheets are made from 100% natural, biodegradable fibres with no harsh chemicals or dyes. They’re also made to the highest standard, to stay with you for the long haul. We’re also B Corp Certified and minimising our impact is key to everything we do. For more info on our sustainability efforts, click here.
Stock & availability
The item I want is sold out – will it be restocked?
Our popular styles sell fast! If an item is out of stock, you can sign up for restock alerts on the product page and we’ll notify you the moment it’s back. Some styles are Limited Edition, so if there’s no “notify me” option, it might be gone for good. Not all styles are available in Kids and Baby — feel free to contact our Customer Experience team for more info.
Payment, orders & delivery
What payment methods do you accept?
We accept payments through PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, and Zip Pay. You can also pay using major credit cards, including Visa, MasterCard, and American Express.
Can I use Afterpay or Zip Pay?
Sure can – shop now, pay later. We offer Afterpay for all orders in Australia and New Zealand, and Zip Pay for all orders within Australia.
For more details, check out our [Afterpay Guide] and [Zip Pay Guide].
Where is my order?
Orders placed before 2pm (AEST) on weekdays ship the same day; after 2pm, they ship the next business day. Items on pre-order will ship separately when they become available. We’ll email you a tracking link as soon as your order is on its way. Missing it or need a hand? Just contact us with your order number.
Can I make changes to my order after placing it?
Yes! You have an hour to make changes using our Order Edit feature. Need to swap items, adjust quantities, or update shipping info? Reach out ASAP — once the hour’s up, we’ve started getting your order ready and can’t guarantee edits.
Returns & exchanges
How do I return an item?
We offer easy and free returns on eligible items. Visit our Returns Portal and follow the steps to lodge your return.
What items are eligible for return?
You can return any item within 30 days of purchase, as long as it’s unused and unwashed. For full return policy details, click here.
Discount codes
Do you offer a first-time customer discount?
Not right now, but signing up with your email gives you a chance to win a $1,000 (AUD) voucher! You can also explore our sale items here, plus be sure to subscribe to our emails and follow us on socials for the latest deals and exclusive offers.
Faulty or damaged items
What if my item is faulty?
If your item arrives damaged or develops a fault, just snap a photo and send it to us along with your order number. We’ll review it and get it sorted, fast.
Zips that last a lifetime.
We're confident that our high-quality zips will give you a lifetime of quick and easy changes. If the zip on our product ever breaks, we'll replace it — no fuss.
General
Who is Sheet Society?
In 2017, Hayley and Andy Worley realised the bedding industry had hit snooze. So, they dreamt up Sheet Society in Melbourne, Australia. These days, Sheet Society is based in Brunswick, just outside of Melbourne CBD, where we do all our fulfilment in-house. Our growing team of dreamers across the world are helping us wake up the entire sleep industry - one soft bed sheet at a time. Read more about the Sheet Society story here.
What is Sheet Society?
We’re a company of dreamers who were tired of bed sheets feeling tired. We spend one-third of our lives sleeping, so we thought we’d make it memorable. Our collection of bedding, including bed sheets, duvet covers, pillowcases, and more, is available in trend-driven and timeless hues, designs, and fabrics. We don’t believe in being forced to buy bedding in sets, which is why we’ll always give you the freedom to mix and match pieces to suit your personal style. Aside from our best-selling bed sheets, we also offer a collection of bath products, sleep accessories, sleepwear, kids and baby bedding, and more.
What time does Sheet Society open?
Our online store is open 24 hours a day, 7 days a week across Australia, New Zealand, United States, United Kingdom, and Canada.
If you need to get in touch with our Customer Service Team, you can do so via live chat, by giving us a call or by sending an email. Our team is available Monday to Friday from 9am to 5pm, and Saturday to Sunday from 11am to 4pm AEDT, excluding public holidays (because we’re sleeping.)
Where is Sheet Society?
We’re born and raised in Melbourne, Australia. As of 2025, we currently have three physical stores in Australia - Armadale and Fitzroy in Victoria, and Bondi Junction in New South Wales - with a fourth store set to open soon in Burnside Village, South Australia. All of our retail stores offer free styling advice and free click and collect for online orders.
We also operate online stores in Australia, New Zealand, United States, United Kingdom, and Canada.
Need a hand?
Our friendly Customer Experience team is here to help. Reach out via Live Chat, or email us any time at hello@sheetsociety.com.
Sheet Society Product Reviews
Pleasantly surprised
Super soft. The fitted sheet fits over both of our mattress toppers.
Kane Bamboo - Marshmallow Fitted Sheet
Gabriella K
Great quality
Nice and soft perfect colour and nicely wrapped thank you.
Eden Cotton - Eggplant Quilt Cover
Julie S
Gloriously silky and cool
We bought as set each of the midnight and powder blue sheets and a midnight duvet cover. They are so lovely to sleep in, while the wide bands and extra depth make putting the fitted sheets on a heavy king mattress a breeze. They came beautifully packaged and I will definitely be coming back to Sheet Society for future bedding needs.
Eden Cotton - Midnight Quilt Cover
Shannon C
Jude Organic Cotton
Love the colour and the feel of this fabric. Purchased sheets but then had to have the Doona cover as well.
Jude Organic Cotton - Pink Lotus Quilt Cover
Jo-Anne
Dreamy!!
Sheets are so beautiful and soft. Come pre washed too and packaged so nicely. Want every colour.
Jude Organic Cotton - Sunday Stripe Fitted Sheet
Lauren D
Buttery soft
This sheet does not disappoint. So soft and for once, it fits the mattress! We have a king with a topper so I purchased the super king and there is plenty of space. Such a beautiful sheet. Thank you!
Eden Cotton - White Fitted Sheet
Jasmine L
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