Track your order
See where your order is up to, from the warehouse to your door.
Frequently asked questions
Why hasn't my order shipped yet?
If your order contains a pre-order item, we'll send everything together on the listed pre-order ship date. You can find the expected ship date in your order details.
Need your available items sooner? Get in touch with us here and we can arrange to send them separately.
Why is my order arriving in multiple parcels?
Sometimes your order will arrive in multiple parcels, depending on where your items are being shipped from. You can track each parcel using the tracking links provided in your shipping confirmation email.
Can I change or cancel my order?
You can make changes to your order within the first hour of placing it using our Order Edit feature.
After this time, our warehouse team may have already started processing your order. If your order has been dispatched, we're unable to make changes to it.
If you need to return or exchange an item, you can do so through our returns portal within 30 days. See our Returns & Exchanges page for more information.
Can I swap an item in my order?
If your order has already been dispatched, we're unable to swap items. If you need a different item, we recommend placing a new order for the correct item and requesting a refund for the original order through our returns portal, provided it meets our returns policy. If you need a hand, get in touch with our team here. We'll be happy to help.