Shipping

Q: Can I change my shipping address or order details?

If you'd like to make changes, you have 60 minutes before our team gets your order ready to ship. This covers everything from updating your address to adding extra items or applying a missed discount code.

Q: How do pre-orders work?

If a product is on pre-order, text will appear below the selected item with a ship by date to let you know when the item will leave our warehouse. The ship by date will also appear in your cart during check out. To order an item on pre-order, add the item to your cart as per normal and once it arrives we will send it out to you. If you order an in-stock item along with your pre-order, we will send everything together in line with the pre-order ship by date. If you would like us to ship the in-stock items separately, follow the instructions in your order confirmation email. Don’t lose any sleep - there’s no additional shipping costs when opting in for this option.

Shipping Options

Standard shipping - Free on all orders, ALWAYS

Estimated shipping times (Business Days):

VIC: 2-4

NSW / ACT / QLD: 3-5

SA / TAS: 4-6

WA / NT: 7-12

Service: Aus Post Parcel Post

Express shipping - Flat Rate $9.50

Estimated shipping times (Business Days):

VIC: 1-2

NSW / ACT / QLD: 2-3

SA / TAS: 2-3

WA / NT: 3-5

Service: Australia Post Express

Due to the nature of our Sleep Well Candle, it is not eligible for express shipping.

Christmas Shipping Cut-Offs

The dates below are for metro locations only. For orders outside a metro area, please allow additional time. We recommend ordering as early as possible if pre-Christmas delivery is required.

VIC

Standard delivery: Monday 22 December 2pm (AEDT)

Express delivery: Tuesday 23 December 12pm (AEDT)

NSW, SA & QLD

Standard delivery: Friday 19 December 2pm (AEDT)

Express delivery: Tuesday 23 December 12pm (AEDT)

TAS

Standard delivery: Friday 19 December 2pm (AEDT)

Express delivery: Monday 22 December 2pm (AEDT)

Standard delivery: Thursday 18 December 12pm (AWDT)

Express delivery: Monday 22 December 2pm (AWDT)

Standard delivery: Tuesday 16 December 12pm (ACST)

Express delivery: Monday 22 December 2pm (ACST)

Click and Collect

Order by 1pm (AEDT), Wednesday 24 December for Click & Collect

*Armadale, Fitzroy, Bondi & Burnside Stores, as well as our Brunswick showroom.

Our Fitzroy store will be open until 6pm, Wednesday 24 December
Our Armadale store will be open until 5pm, Wednesday 24 December
Our Bondi store will be open until 6pm, Wednesday 24 December
Our Burnside store will be open until 5:30pm, Wednesday 24 December
Our Brunswick showroom will be open until 5pm, Wednesday 24 December

Click and Collect

Orders can be placed online for collection in Melbourne within 1 hour from our Fitzroy Store, Armadale Store, Brunswick Warehouse, Burnside or Bondi Junction store. Our store address information and hours can be found here.

Orders placed for collection from our Brunswick Warehouse will be ready for collection in 1 - 2 hours and can be picked up between 8am - 5pm, Monday to Friday. Our warehouse is located at 35 - 37 Tinning Street Brunswick VIC.

Frequently asked questions

Can I change my shipping address or order details?

How do pre-orders work?

Contact us

Need help? Contact us here.

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