Shipping

Q: Can I change my shipping address or order details?

If you need to make a change to your order, email us ASAP at hello@sheetsociety.com with your order number and what you need changed in your order. Having had such a good sleep the night before, our warehouse team is super-efficient and usually send orders on their way as soon as it arrives in our system. Once an order has been dispatched it cannot be changed.

Q: How do pre-orders work?

If a product is on pre-order, text will appear below the selected item with a ship by date to let you know when the item will leave our warehouse. The ship by date will also appear in your cart during check out. To order an item on pre-order, add the item to your cart as per normal and once it arrives we will send it out to you. If you order an in-stock item along with your pre-order, we will send everything together in line with the pre-order ship by date. If you would like us to ship the in-stock items separately, follow the instructions in your order confirmation email. Don’t lose any sleep - there’s no additional shipping costs when opting in for this option.

Shipping Options

Standard shipping - Free on all orders, ALWAYS

Estimated shipping times (Business Days):

VIC: 2-4

NSW / ACT / QLD: 3-5

SA / TAS: 4-6

WA / NT: 7-12

Service: Aus Post Parcel Post

Express shipping - Flat Rate $9.50

Estimated shipping times (Business Days):

VIC: 1-2

NSW / ACT / QLD: 2-3

SA / TAS: 2-3

WA / NT: 3-5

Service: Australia Post Express

Due to the nature of our Sleep Well Candle, it is not eligible for express shipping.

Click and Collect

Orders placed for collection from our Fitzroy or Armadale Store will be ready for collection within 1 hour. Orders placed for collection from our Fitzroy or Armadale Store will be ready for collection within 1 hour. You can pick up between 10am - 6pm Monday to Friday from Fitzroy and 9am - 5pm from Armadale, and 10am - 5pm Saturday, Sunday and on Public Holidays. Our store address information can be found here.

Christmas Shipping Cut-offs

The dates below are for metro locations only. For orders outside a metro area, please allow additional time. We recommend ordering as early as possible if pre-Christmas delivery is required.

Standard Delivery

VIC, NSW, SA: Friday 20 December 2pm (AEDT)

TAS: Friday 20 December 2pm (AEDT)

QLD: Friday 20 December 1pm (AEST)

WA: Wednesday 18 December 12pm (AWDT)

NT: Monday 16 December 12pm (ACST)

Express Delivery

VIC, NSW, SA: Monday 23 December 12pm (AEDT)

TAS: Friday 20 December 2pm (AEDT)

QLD: Monday 23 December 12pm (AEST)

WA: Friday 20 December 12pm (AEDT)

NT: Friday 20 December 12pm (AEDT)

Click and Collect

Order by 2pm (AEDT), Tuesday 24 December for Click & Collect.

Our Fitzroy store will be open until 6pm, Tuesday 24 December

Our Armadale store will be open until 5pm, Tuesday 24 December

Our Brunswick showroom will be open until 5pm, Tuesday 24 December

Frequently asked questions

Can I change my shipping address or order details?

How do pre-orders work?

Contact us

Need help? Contact us here.

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